While relaxing and letting your guard down is all part of the holiday experience, you may sometimes encounter difficulties that could affect your holiday enjoyment. We’ve highlighted useful pointers below to help you enjoy your holiday.

Please read the information carefully and ensure that other members in your party are also aware.

Upon check-in

Should you encounter any issues upon check-in at your hotel, the quickest way to have these resolved is to call the 24-hour contact number displayed on your accommodation voucher (this is typically found in the top right-hand corner). The team answering these calls are usually located in the country you are travelling to and can help resolve any issues in a quick and timely manner.

Once you’re checked-in

Should you have any cause for concern or niggling issues once you’ve checked in, it is extremely important that you work with the hotel reception staff and management to resolve these. Failure to notify and liaise with the hotel staff to resolve any problems can result in complications and our inability to defend a formal complaint upon your return to the UK.

If you are unable to resolve things with hotel staff

Similar to experiencing issues at check-in, the quickest way to have these resolved is to call the 24-hour contact number displayed on your accommodation voucher (this is typically found in the top right-hand corner). The team answering these calls are typically located in the country you are travelling to and can help resolve any issues in a quick and timely manner.

Contacting Advantage Holidays & Cruise

We are on-hand to help 24-hours a day. If you are unable to resolve things with the hotel staff or our supplier’ overseas team give us a call on 0044 208 616 9405. We are always here to assist you and ensure you can make the most of your time on holiday.